Refund & Exchange Policy – Woozie Store

At Woozie Store, we stand behind the quality of our products. Please read our policy carefully before making a purchase.

Returns & Exchanges

We only accept returns or exchanges in the following cases:

• The product delivered is damaged.
• The wrong item was sent.

We do not accept returns or exchanges for any other reasons, such as:

• “I don’t like the product”
• “I changed my mind”
• “The item doesn’t match my preference”

To be eligible for a return:

• You must notify us within 48 hours of receiving the order by emailing storewoozie@gmail.com.
• The item must be unused, in its original packaging, with all tags intact.
• Return shipping must be done via a traceable courier service at the customer’s expense.
• The return address is mentioned on the parcel slip.

Delivery charges are non-refundable.

Refund Process

Once we receive and inspect the returned product:

• We will notify you by email/message regarding the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original payment method within a few business days.

Advance Payment Policy

All orders above PKR 5000 require a 10% advance payment before dispatch.

Non-Returnable Items

Please note that no return or exchange is applicable on the following categories:

• Inflatable items
• Factory-sealed products
• Remote control toys
• Battery-operated items
• Promotional, discounted, or sale items